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海淘购物遇到纠纷如何进行投诉处理+投诉英文模版

海淘购物遇到纠纷如何进行投诉处理+投诉英文模版大家都非常期待漂洋过海收到商品的那一刻,非常幸福,用白菜价就能买到国内专柜望而却步的商品肯定是非常的高兴,但是也会遇到,打开包裹一刹那,商品不是自己的,东西破碎,货不全等等问题,这就需要海淘的朋友们维权,通过各种方便挽回损失。首先,当然是联系是商家反映情况来解决,而国外商家都比较诚信,售后服务也比较好,90%都能通过此途径解决。而联系商家方式可以有三种,电话、网站在线联系和邮件,前两种建议英文比较好的童鞋采用,对于一般的童鞋还是邮件来的实在,下面就讲讲写投诉信(Complaint letter)的注意点:1、要写清楚购买情况,包括订单号、产品名称、序列号、日期、购买地点,这个可以通过前面收到的订单确认邮件来查询或者通过小票;2、说明要解决的问题,是商家发错了货,还是发少了货,或者货物有破损等等)3、自己的具体要求,对于海购的童鞋可能要向商家说明下商品已经被您带回国内了,不方便退货了4、允许的解决时间,一般可以不写,如果有特殊时间要求的,写上也无妨投诉信范本/Complaint letter sampleAugust 1, 2006To: AAA Company888 South Company StreetChicago, IL 60000From: John Smith999 South West Main StreetChicago, IL 60000Attn: Customer ServiceRE: PO#445392749; AAA Lawn Mower Model #A456In the last 10 years, I have used your law care products on many occasions and I have been highly satisfied with the results. However, I recently purchased a lawn mower from your company and I have been dissatisfied with the product.First of all, when I unpacked the product and begin assembly, I found that I was missing the plastic mower guard and cap cover, which reluctantly took 12 weeks to get delivered. Secondly, I noticed after the second use that the lawn was cutting in an irregular manner. Upon further inspection I noticed that the mower blade was rotating at an angle.I went to local store #567 where it was purchased and they chuckled as I explained my dissatisfaction with the product. They were rude and unhelpful, claiming that I must have hit something in my lawn.When I took the blade off, I noticed that the mower was not put together properly and a welded edge on the coupler had split open. This was not due to operation or misuse. I verified this with a local lawn mower service company.Since your company claims to be the “Leader in Customer Satisfaction” with a no hassle 1 year guarantee on all products, I would like to request that your store look into this matter and provide a refund.A copy of the receipt and photograph of the damaged part is attached. Please respond promptly. I can be reached at 777-999-0000 or by email at jsmith@jsmithemail.comSincerely,John Smith产品投诉:Sample complaint letter for goods you bought[Your name][Your address][Your phone number or email address] (How you want to be contacted)Customer Services Manager (if you don’t have a contact name)[Company name][Company address line 1][Company address line 2][Company address line 3] [Postcode]Dear [Contact Person or Customer Service Manager],On [date], I bought [describe goods] at [location, date and other important details of the transaction].I am disappointed because [it/they has/have] not performed well because [explain the problem; for example, the product does not work properly, I was billed the wrong amount, something was not disclosed properly or was misrepresented, etc]To resolve the problem I would like you to [state the action you require e.g. refund, repair etc.]Enclosed is a copy/are copies of the [receipt, contract etc].I look forward to hearing from you by [date – 10 working days after receiving this letter or email is a reasonable time for a response]. I would like this problem to be resolved between us. If we are unable to resolve the matter I will refer it to the Office of Fair Trading, Department of Employment, Economic Development and Innovation, for their intervention.Please contact me at the address or phone shown above.Yours sincerely[Sign][Print your name][Date]Enclosures: [state documents you have enclosed, if any]Cc: [Include name, company if you want to send a copy of this letter to someone]而如果有极其少数的情况可能与商家协商无法解决的了,这样我们皆可以向美国.bbb.org(美国公平贸易局)投诉(类似于中国的315投诉中心),另外在购物之前如果怀疑哪个购物网站的资信,也可以去这个网站查询。下面介绍下Better Business Bureau (BBB)美国公平贸易局。在今天大企业林立和客户服务自动化的大环境下,几乎每个人都有过对于某些公司、公司的产品、服务或做法有过抱怨。这就像人与人或个人与公司之间的关系一样,有很多潜在的沟通失败、猜疑和误解。因此当您和一家公司之间产生数额不大的纠纷时,可能会觉得很缠手,因为这不值得花钱请律师或继续和对方的客服磨牙。但您觉得这事让您犯堵。如果您觉得一家公司待您不公,并且您的投诉也不能引起该公司任何人的注意时,您可以向Better Business Bureau(公司贸易局)提交一份投诉。BBB在消费者和公司或慈善机构之间充当仲裁员的角色。BBB不插手违法行为,这类问题须报告给有关当局。虽然BBB在法律上无权处理被投诉的公司,但它关于公司及慈善机构的资信报告及欺诈警示,是许多消费者在做消费选择时的重量级参考。因此企业通常愿意对投诉到BBB的事项作出积极回应,以维护其良好声誉。当从在BBB留有大量未结案投诉的公司购买产品时,须十分慎重。在向BBB投诉之前,您最好直接与被投诉公司的经理联系以求直接解决纠纷,如果您仍没有收到令人满意的回复,这时可以联系该公司总部所在地的BBB。有一些公司已经登记成为BBB的会员,以践行其良好的商业承诺,但消费者可以向BBB投诉非BBB的会员企业及慈善机构。当您提出投诉时,应尽可能地详细和具体。BBB的网上投诉表有空格,您需要填入产品型号、投诉该公司的日期、产品编号、销售员名字等。要尽可能的详细,口气不要过激。要清楚地表达您想要什么样的结果,你想得到退款?换货或是其他的结果?清楚地表达出明确的期望,将有助于BBB确定该公司是否已采取了有诚意的行动,以满足您的这些期望。每次我投诉到BBB,BBB都能帮我解决这些纠纷。有一次,我只是在电话中和对方的客服提到了我想把它们投诉到BBB,该公司马上就解决了问题。有两、三次,当客服的答复不令我满意之后,我投诉到了BBB。最近我投诉了一家大的信用卡公司不能兑现给我返点优惠,我收到了比我预想得的还要多的返点。BBB提供了一个宝贵消费者服务渠道,它来解决人们与机构之间的纠纷,BBB提高了这两者间的沟通、问责和善意。下次如何您遇到问题,也试下BBB的服务吧,可能会有让你惊喜的结果。除了BBB,美国还有一些其他的消费者投诉、报告事故及信息查网的网站,兹收录如下:.complaintsboard.com (投诉网).consumerreports.org (消费者报告).consumeraffairs.com (消费者事务).ConsumerSearch.com (消费者观点集锦).ripoffreport.com (欺诈报告).viewpoints.com.scambusters.org购物过程中如果有什么投诉也可以在上面的网站进行登记投诉,虽然是第三方的,但是通过这些网站给了商家一定压力,也可能会让商家做出让步。

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